We hope you’ll find the answer to all your questions but if you can’t find what you’re looking for, please call us on 020 8979 3100 (9.30-2.30 during term time) or send us an email so we can help you.
FAQs are separated into the following categories – please scroll down to view each one.
Click on the 'Book Now' button which takes you through to our booking platform with magicbooking. If it is your first time on this booking platform you will need to open an account and register you and your child's details. The login in details can be saved on your computer for ease of use next time.
Once you have registered you can book Holiday club online and get immediate confirmation of your booking.
The standard child care price is £32 per day per child but a discount is available for Early Bird bookings and Promo Codes maybe available for loyalty customers. There maybe additional costs incurred for trips/ entrance fees so please refer to the Holiday Club page for details on current fees and discounts.
You can pay for your childcare in the following ways:
Yes, you can use childcare vouchers to pay for all or part of your childcare costs. Please view parents guide under Why Clubland for a full list of companies we are registered with and the relevant reference details to quote.
Let the Manger know on 07770 656015 by sending a text or leaving a voicemail. Sometimes we operate a waiting list and if we can re-book your place we can in these exceptional circumstances give you a refund/credit dependent upon which payment method you used.
Sessions are non-refundable as we have made a commitment to our staff to employee them in accordance with the number of children booked to attend.
The day runs from 08:30-17:00.
Located Thames Ditton Infant School. Speer Road, Thames Ditton, Surrey, KT7 OPW. A map of that location is here.
We ask that Parents make their way to the double gates on St Nicholas Road (leading to Colets Fitness Club). You’ll be allocated a drop off time and will be required to wait (socially distanced) until a member of staff guide you to the relevant drop off zone for your child. A member of our staff will check your child/rens temperature and sign them in.
You will follow the same process as drop off, if you are unknown to the member of staff they will ask you for your password you nominated when registering, before handing over your child.
If anyone other than yourself is collecting your child, please provide them with your nominated password and if possible inform the manager.
After your allocated collection time, a late fee of £1 per minute is enforced for the first 15 minutes, increasing to £30 between 15-30minutes and then £45 thereafter, payable directly to the manager when you collect your child. Please let the manager know if you’re going to be late on 07770 656015.
To avoid paying late fees, we suggest you join up with another parent or ask your emergency contact to collect – in both instances you’ll need to give them your collection password.
Yes, however you need to give them your collection password in order for the Supervisor to release your child to them. It’s helpful to let the Supervisor know in advance on 07770 656015.
The programme of activities is just a small window into what your child will experience during a session at Holiday Club and lists the adult led craft, cookery and sporting activities on offer each day.
Children also have the opportunity to engage in a variety of other activities and resources available to them. The following is a selection of the types of play they will be engaged in:
Please make sure your child wears appropriate clothes for the weather and the activities they’ll be doing. Please remember that we are keeping rooms well ventilated so perhaps give them a gilet or thicker jumper to wear. As well as doing arts and crafts, they’ll also be running around and playing outside so could get messy – don’t send them in their best clothes!
Children will not be allowed the use of mobile phones, iPads, iPods etc whilst at Clubland and if they do have their phone they’ll be asked to place it in the secure box staff store their phones in until the end of the session. If you wish to contact them, you can call the site mobile on 07770 656015. Children have limited access to Clubland tablets which are loaded with suitable games and do not have internet access.
Any other toys that your child brings with them will be their own responsibility.
On their first day we’ll ask the children if they have a friend attending and if not we’ll buddy them up with another child of similar age and interests. Staff are very aware of ensuring all the children are happy and entertained. On future visits we ensure that children are ‘buddied up’ if they haven’t found a friendship group.
In addition, children in reception are appointed a ‘key person’ (a staff member) to help them settle in.
If you’re experiencing problems with your child attending Clubland please speak with the manager and/or Karen so we can support you through this period and find a solution that meets your child’s needs.
Call the site mobile on 07770 656015. We do also sporadically check our emails and the voicemail on the site mobile.
If your child is booked on to Out’n’About they can stay behind and take part in the Stay’n’Play activities if we have space within a bubble. If not, they can stay with the staff members whilst the other children take part in the activity – we suggest they bring a book or something to entertain themselves!
If the trip is a Stay’n’Play trip there is no option for your child to stay behind as all staff attend the trip in order to maintain staff ratios. If you decide not to bring your child to Clubland for this reason, please call the site mobile 07770 656015 to let them know.
Please note no refunds will be given we will have paid for pre-booked spaces.
Unfortunately not. This programme is specifically designed for older children and some of the activities we do have a minimum age requirement. If we start bending the rules where do we stop!
What ages do you accept at Holiday Club?
We take children from aged 4 (as long as they are currently in school*) to aged 12.
For those aged 4-11, we offer Stay’n’Play which is based mainly in the school grounds and offers craft, cookery, sport and a whole range of free play activities.
For those aged 8-12, we offer Out’n’About where we take them out of the setting to a range of age appropriate activities such as Junior Paintballing, Air Hop and Go Ape.
*We accept children aged 4 yrs in the summer holidays providing they are entering reception in the coming September.
Yes. We accept all children as long as they meet our age requirements.
We don’t discriminate against any child attending Clubland but we do need to ensure that the setting is right for your child and meets their individual needs. If your child needs extra help, please speak to us so we can understand and do what’s in the best interest for your child. Contact Karen on 020 8979 3100 or send her an email. firstname.lastname@example.org
No. You need to provide your child with a nutritious, nut free packed lunch, alongside a water bottle.
We are unable to refrigerate their lunch so please make sure the contents are appropriate.
Fresh water is available throughout the day and we give children fruit and a biscuit in the morning at 11:00 and a afternoon snack at 15:30 is provided by parents, so pack something extra in their lunch box.. If you feel that this is not sufficient then please pack something extra in their lunchbox.
We are a nut free zone and have alternative food for children who are gluten or diary intolerant. Please inform us of any dietary requirements your child has when you request your sessions so that we can accommodate their individual needs. If you have any concerns please contact us or speak to the Manager on site.
We comply with the Ofsted required ratio of 1 adult per 10 children under the age of 8 years. Above this age we adhere to 1:15 for good practice.
All our managers and most of our Playworkers hold a 12 hour First Aid qualification in Pediatrics.
If your child is unwell, we’ll try to isolate them from the other children whilst keeping them comfortable and calm. Please note, if they are suffering from vomiting and/or diarrhoea, they are not able to return until 48 hours after the last bout of illness.
If your child has an accident, the appropriate First Aid will be administered and an accident/incident form will be completed for you to read and sign when you collect your child. It will be emailed to you so you have a record of exactly what happened, how it has been treated and if any further treatment is required.
If the accident or illness is severe, the Manager will call you to inform you of your child’s condition.
Please tell us all the details about your child’s medical condition when you request your sessions. This includes information about any medication they require such as an EpiPen or Ventolin.
You must also complete a Permission to Administer Medication form.
We’ll need to establish if we can already accommodate your child’s need or whether we need to access further training before they can attend, so please call us on 020 8979 3100 before making your booking.
All medication must be stored in a clear plastic box with a picture of your child on the lid, together with legible details of their name, date of birth, type of medication, dosage and your emergency contact details.