You can book in two ways:

• Online (24/7): via our Magicbooking platform
• By phone: call 020 8979 3100 during office hours (term time only)

First-time users will need to create an account and add their child’s details.

We recommend booking early as spaces fill quickly.

We accept:

• Credit / debit card (Visa / Mastercard)
• Bank Transfer through open banking
• Childcare Vouchers
• Tax-Free Childcare

You can also:

• Pay a deposit and settle later (where available)
• Spread the cost with our interest-free instalment plan (for bookings made 30+ days in advance)

💡 Bookings made within 30 days of the start date must be paid in full by card at the time of booking.

Yes.

We accept both as full or part payment.

• Your booking is held for 10 days while we wait for payment
• Last-minute bookings (within 14 days) must be paid by card first, then reimbursed once funds arrive
• Please ensure your reference details are entered correctly to avoid delays

Yes – if booking more than 30 days ahead.

You can:

• Secure your place with a deposit
• Spread the remaining cost monthly (interest-free)

Payments are taken automatically by card, or must be received by the 7th of each month for childcare vouchers / Tax-Free Childcare.

Flexi-Booking gives you extra peace of mind.

For £2 per child per day, you can:

• Change or cancel up to 1 working day before your child starts
• Move dates or claim refunds for illness/injury

Without Flexi:

• Changes allowed up to 14 days before start date (subject to availability)
• No cancellations or refunds

Yes, depending on your booking type:

• With Flexi: changes up to the last working day before start
• Without Flexi: changes up to 14 days before start (no refunds)

Contact us on 020 8979 3100 or email us to make changes.

We run three age groups:

• Epic Explorers: Pre-school (age 3) to 7 years
• Mighty Adventurers: Ages 8 to 11 (up to Year 6)
• Forest School: Pre-school (age 3) to 7 years

 Yes. You do not need to attend a partner school — all eligible children in our age range are welcome. 

Yes, we aim to be fully inclusive.

Please contact us before booking so we can:

• Understand your child’s needs
• Put support plans in place where needed
• Arrange 1:1 support if required (limited spaces available)

We may need up to 8 weeks notice for more complex support arrangements.

Our day is flexible and built around a mix of structured activities and free play.

• 08:30–09:00: Morning arrival & free play
• 09:00–15:00: Core session including crafts, cookery and group games
• 15:00–18:00: Afternoon add-on with activities such as den building, sports, bouncy castle, water play, bingo and creative activities

Free play is available throughout the day, alongside our planned activities.

Children take part in a mix of:

• Sports and team games
• Creative activities
• Cookery activities
• Group challenges and themed games
• Free play and social time

Programmes vary by age group and week.

We group children by age for the adult-led activities, but we will always try to accommodate friendship or sibling requests where possible.

Children also have lots of free play time where they can mix freely.

• Epic Explorers: smaller sub-groups by age (3–7)
• Mighty Adventurers: older age group (8–11)
• Forest School: Pre-school (age 3) to age 7

Staff ratios:

• 1:10 (Epic Explorers)
• 1:15 (Mighty Adventurers)
• 1:5 (Forest School)

Please pack:

• Water bottle
• Nut-free packed lunch (unless hot meal booked)
• Snacks
• Weather-appropriate clothing
• Trainers (closed-toe shoes)
• Sun cream / hat in summer
• Spare clothes (younger children)

Please label everything clearly.

Please do not bring:

• Mobile phones (must stay in bags if brought)
• Tablets, games consoles, or valuables
• Food containing nuts
• Birthday cakes or treats to share

We cannot take responsibility for lost or damaged items.

You can:

• Bring a packed lunch (nut-free), or
• Book a hot lunch for £4.25

Hot lunches are freshly prepared on site by our team, who are trained in food hygiene and cater for a range of dietary requirements.

If your child is attending the afternoon add-on, please also provide a snack to keep them going through the afternoon session.

We offer flexible booking across the day:

• Morning Add-On: 08:30–09:00 (free play & arrival)
• Core Session: 09:00–15:00 (main activities, collection available from 15:00)
• Afternoon Add-On: 15:00–18:00 (free play and activities, collection anytime up to 18:00)

Children can be collected at any time from 15:00–18:00, depending on your booking.

If you are delayed, please call us as soon as possible.

If your child is booked onto the core session (finishing at 15:00) and is not collected on time, they will be added to the afternoon add-on at a charge of £5.

If collection is after 18:00, late fees will apply:

• £5 for every 5 minutes late
• £45 flat fee if more than 30 minutes late

These charges help cover staffing required to remain on site outside of normal hours.

Yes, but they must:

• Be listed as an authorised collector
• Know your collection password

We cannot release children without these.

Children take part in a variety of exciting off-site trips as part of our holiday programme.

We use different forms of transport depending on the destination, including walking, our own minibus, or public transport where appropriate.

For Mighty Adventurers, children who do not wish to attend a trip may be able to stay on site and join alternative activities, where staffing and numbers allow.

Epic Explorers trips are fully supervised and all children attend together.

Our staff:child ratio on trips is 1:8

We will:

• Provide on-site alternative activities
• Offer a credit note for any paid trip cost

We have trained first aiders on site.

• Minor injuries: treated and logged
• Head bumps: parents informed
• Serious issues: parents contacted immediately

Children should not attend if unwell.

With Flexi-Booking, you may be able to:

• Reschedule sessions
• Or receive a refund (where eligible)

 Yes – at least two paediatric first aiders are always on site. 

We use positive reinforcement and clear group rules.

If needed:

• Behaviour is discussed with the child
• Parents are informed if issues continue
• Serious or repeated issues may affect attendance

 HAF (Holiday Activities and Food) is a government-funded programme for eligible children receiving free school meals. 

• Free holiday club place (eligible children only)
• Hot lunch provided daily
• Engaging activities

You will need:

• A local authority code
• A Magicbooking account
• To follow your council’s booking link

• During club hours: 07770 656015
• Office: 020 8979 3100 (term time only)
• Email: info@clubland-playscheme.com

 We don’t offer general visits outside opening times, but you may be able to view the setting during holiday club hours by appointment.