PRIVACY POLICY

1. AIM OF THIS POLICY

Looking after your children is a great responsibility and as such your trust is very important to us. With that trust comes the important responsibility to protect you and your children’s personal data. Our Privacy Policy explains in detail the types of personal data we need to collect about you and your child when you make a booking with us, visit our website or sign-up to our newsletters/mailing list.

As we are processing personal data when you book with Clubland, Clubland Playscheme Limited is the data controller.

Looking after your children is a great responsibility and as such your trust is very important to us. With that trust comes the important responsibility to protect you and your children’s personal data. Our Privacy Policy explains in detail the types of personal data we need to collect about you and your child when you make a booking with us, visit our website or sign-up to our newsletters/mailing list.

As we are processing personal data when you book with Clubland, Clubland Playscheme Limited is the data controller.

2. WHEN WE COLLECT YOUR DATA

• When you create an account and register your child
• When you contact us via phone or email
• When you complete our optional surveys
• When you sign your child in and out of a session at Clubland
• When you follow us on social media or visit our website
• When you apply for employment

3. WHAT INFORMATION WE COLLECT

When you create an account and register your child:

The personal data we need to collect about your child includes, but is not limited to, date of birth, gender, medical information, specific needs (physical and behavioural) dietary requirements both religious or medical, religion, ethnicity, and school details.

In order that we can care for your child, you will be asked at the time of registration to provide your name, contact details in case of an emergency, the names of people who have parental responsibility of your child and if there are any shared care arrangements that would impact on your child’s collection.

The law requires us to take reasonable steps to ensure data is kept accurate and up to date. We asked parents to confirm their/child’s details are up to date when making a booking.

When you contact us via phone or email:

We keep records of communication between you and us so we can better understand and respond to your needs.

When you complete our optional surveys:

We will keep a record of your answers and may follow up with you, but you have the option to answer our surveys anonymously.

When you sign your child in and out of a session at Clubland:

We will collect information about your sign in and out times, and who collects your child. Plus, we may ask you to sign incident or accident forms.

When you follow us on social media or visit our website:

We use cookies to identify you on our website, or when you follow us on social media, which helps us to personalise your online experience by remembering your details.

We may use some of your personal information to analyse our digital performance, for example to see how our website can be improved to help us achieve our business objectives, to record how you are using the site or access the popularity of our marketing campaigns.

When you apply for employment:

As an employee, we need to access your suitability as a child carer and so request details of your work experience and evidence of qualifications. We require your bank details so we can pay you, details of any health issues so that we can support you and emergency/contact details so that we can share the staff rota and contact you with important information pertaining to your employment.

4. HOW AND WHY WE USE YOUR PERSONAL DATA

Personal data, however provided to us, will be used for the purposes specified in this policy or in relevant parts of the website. We may use your personal information to:

• Enable you to use all the services we offer
• Send you information about the products or services we provide (this will not be done without your consent)
• Provide you with the services, products and information you have requested
• Improve your browsing experience by personalising your interaction with our website
• Handle the administration of any payment you make via credit/debit card, standing order, BACS or childcare voucher transfer
• Collect payments from you and send statements and /or receipts to you
• Comply with safeguarding, prevent and/or other legal or regulatory requirements.
• Handle the administration of your employment application
• Conduct surveys or customer research
• Deal with enquiries and complaints made by you or about you relating to the website or us in general
• Audit and/or administer our account

5. COMMUNICATION AND MARKETING

Where you have provided us with appropriate consent, we will contact you by email, texts and/or post with targeted marketing communications to let you know about our services and those with our partners which we consider be of particular interest to you. We will never rent or sell on your data to any third-party companies and you can withdraw your consent to receive marketing communications at any time by clicking ‘unsubscribe’ at the bottom of an email, changing your consents in your Magicbooking account or email a request to be removed from our marketing list to info@clubland-playscheme.com.

6. DISCLOSING DATA FOR OTHER REASONS

In certain circumstances, the data protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances Clubland Playscheme Ltd will disclose requested data. However, the data controller will ensure that the request is legitimate, seeking assistance from the company’s legal advisers where necessary.

7. SECURITY AND ACCESS TO YOUR PERSONAL DATA

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, misuse, alteration, unauthorised disclosure or access to your personal information.

Your information is only accessible by appropriately trained staff. We may also use agencies and/or suppliers to process data on our behalf. We may also partner with other organisations and in doing so transfer and /or acquire personal data.

Please note that some countries outside the European Economic Area (EEA) have a lower standard of protection for personal data, including lower security requirements and fewer rights for individuals. We may transfer and /or store personal data collected form you to and/or at a destination outside EEA. Such personal data may be processed by agencies and /or suppliers operating outside the EEA. If we transfer and/or store your personal data outside the EEA, we will take reasonable steps to ensure that the recipients implements appropriate measures to protect your personal data.

Otherwise than set out in our Privacy Policy, we will only ever share your data with your consent.

8. YOUR RIGHTS

Where we rely on your consent to use your personal information, and you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for direct marketing purposes or to be unsubscribed from our email list at any time. You also have the following rights.

• Right to be informed - you have the right to be told how your personal information will be used. This policy and other policies and statements used on our website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
• Right of access - you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. We have 30 days to comply with your request provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity.
• Right of erasure - Unless we are obliged by law to keep your personal data for a period of time, you can request that we delete your personal information that we hold on you.
• Right to rectification - If you believe our records of your personal information to be inaccurate, you have the right to ask for these records to be updated.
• Right to restrict processing - you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.
• Right to data portability - to the extent required by the General Data Protection Regulations (GDPR) where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are a party to take steps at your request prior to entering into a contract or (iii) by automated means, you may ask us to provide to you- or another service provider - in a machine - readable format.

To exercise these rights please send a description of the personal information in question addressed to Data Controller at info@clubland-playscheme.com. Where we consider that the information with which you have provided does not enable us to identify you, we reserve the right to ask for (i) personal identification and /or (ii) further information.

Please note that of some of these rights only apply in limited circumstances. For more information, please consult ICO guidance.

You are further entitled to make a complaint about us or the way we have processed your data to the Information Commissioners Office (ICO) for further information on how to exercise your rights please see guidance at https://ico.org.uk/your-data-matters/.

9. HOW LONG WE KEEP PERSONAL DATA FOR

Child Personal Data

As a childcare provider, under the Limitations Act 1980, Childcare Act 2006 we are required to retain some records until the child reaches 21 years 7 months old. These records include personal details at the time of booking, records of parents, any accident /incident/child protection referrals and any additional notes made whilst in our care.

Financial Data

Under the HMRC requirements we must keep financial records for 6 years from the end of the last company financial year they relate to- this includes all monies received and from who.

10. LAWFUL PROCESSING

We are required to have one or more lawful grounds to process your personal information:

• Consent - we hold recent, clear, explicit and defined consent or the individual’s fata to be processed for a specific purpose.
• Contract - The processing is necessary to fulfil or prepare a contract for the individual.
• The legal obligation - we have a legal obligation to process the data (excluding a contract).
• Vital interests - Processing the data is necessary to protect a person’s life or in a medical situation.
• Legitimate interests - The processing is necessary for our legitimate interests. This condition does not apply if there is a good reason to protect the individual’s personal data which overrides the legitimate interest.
• Consent - we will ask for your consent to use your information to send you electronic communications such as newsletters and marketing emails and text, for targeted advertising and profiling, and if you ever share personal information with us.
• Contractual Relationships - We will process your personal information so that we enter contractual relationships with you to deliver our services or if you apply for employment with Clubland Playscheme Ltd.
• Legal Obligations - We will be obliged to process your personal inflation to comply with legal or regulatory requirements from time to time. We will only ever do so when strictly necessary.
• Vital Interests - We will only ever process your personal information on the grounds or Vital Interests in a medial situation or to protect a person’s life.
• Legitimate Interest - Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate activities, as long as its use is fair, balanced and does not unduly impact individual’s rights.

Last reviewed: June 2024

Next review date: June 2025