Involving Parents and Carers Policy

At Clubland we recognise the importance of working in partnership with paretns and carers to ensure that every child is happy, healthy and safe whilst in our care.

We therefore aim to keep parents and careres informed of polocies, events and activities at the Club, by sharing information with them, answering questions and addressing any concerns, and by encouraging them to participate in the life of the Club.

We do our best to keep parents informed about Clubland by:

• Inviting parents to visit the Club before their children start.
• Providing them with a Welcome Pack when they make a booking which outlines how the club operates and includes contact details. Parents have access to all our Polices and Procedures online via our website.
• Notifying parents of their Key person if in reception or has a special need.
• Producing half termly newsletters to keep parents up to date with news, events, new staff etc
• Providing translations of our key policies and documents for parents who are non-English speakers, where possible.
• Using a communication book to share information between parents, school and the club when a specific need is identified.

We actively welcome parents and invite their input into the club in the following ways:

• We collect information from the parents which will help their child to settle into club (via the registration and Medical forms and for EYFS children, the Pupil Passport)
• We involve parents in settling their children in at the club (in accordance with our Child Induction policy
• We consult fully with parents to establish the care requirements for children with additional needs.
• We greet all parents when they arrive to collect their children, and exchange any relevant information (eg accidents, upsets, particiaption in sessions activities, etc)
• We can be contacted outside club hours at Head office via telephone and email
• We conduct an annual satisfaction survey of parents and children at the club to gain regular feedback. 
• All our staff wear uniforms so that children and parents can identify them.
• We obtain parental permission for photos,applying suncream and outings.
• We can arrange for parental discusssions with staff outside of club hours if necessary.
• We respect parents input and opinions by responding promptly and appropaitately to any complaints, in line with our Complaints policy.